Portuguese · Real conversations
Payments: Portuguese conversation practice
Clarify a payment, a receipt, or a refund. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer discussing a payment at a service counter.
Goal: Clarify a payment, a receipt, or a refund.
Read the conversation
Partner
Por favor, tente usar seu cartão na máquina.
Show English translation
Please try your card at the terminal.
You
O cartão foi recusado.
Show English translation
The card was declined.
Partner
Podemos tentar outro cartão. Desta vez, o pagamento foi aprovado.
Show English translation
We can try another card. The payment went through this time.
You
Posso pedir um recibo?
Show English translation
Could I have a receipt?
Partner
Claro. Também posso explicar seu reembolso anterior.
Show English translation
Certainly. I can also explain your earlier refund.
You
Quando vou receber o reembolso?
Show English translation
When will the refund arrive?
Partner
Deve chegar na semana que vem. Você vai fazer outra compra hoje?
Show English translation
It should arrive next week. Are you making another purchase today?
You
Posso pagar parcelado?
Show English translation
Can I pay in installments?
Partner
Pode ser possível. As condições dependem do plano de pagamento.
Show English translation
That may be possible. The terms depend on the payment plan.
You
Tem alguma taxa extra?
Show English translation
Is there an extra charge?
Try your part first
Partner says: Please try your card at the terminal. Your goal: The card was declined.
Reveal a sample reply
O cartão foi recusado.
The card was declined.
Partner says: We can try another card. The payment went through this time. Your goal: Could I have a receipt?
Reveal a sample reply
Posso pedir um recibo?
Could I have a receipt?
Partner says: Certainly. I can also explain your earlier refund. Your goal: When will the refund arrive?
Reveal a sample reply
Quando vou receber o reembolso?
When will the refund arrive?
Partner says: It should arrive next week. Are you making another purchase today? Your goal: Can I pay in installments?
Reveal a sample reply
Posso pagar parcelado?
Can I pay in installments?
Partner says: That may be possible. The terms depend on the payment plan. Your goal: Is there an extra charge?
Reveal a sample reply
Tem alguma taxa extra?
Is there an extra charge?
Make it your own
- Use another card.
- Ask for a printed receipt.
- Check the refund date again.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Portuguese
These guides use Brazilian Portuguese. Você is a common everyday address; senhor or senhora may fit a more formal interaction. Eu gostaria and poderia can soften requests without making them complicated.
Keep the accents and nasal spellings, such as não and conexão. Portuguese in Portugal may use different everyday vocabulary or pronouns. The examples aim for broadly understandable Brazilian wording.
