Italian · Real conversations

Shopping and returns: useful Italian phrases

Explain a return and check the available options.

Start with the essentials

Start with the essential words and expressions below. Next, learn the five specific phrases in the reference table. Finally, read both sides of the exchange and try the linked rehearsal before revealing its sample replies. This collection connects to the broader vocabulary topic.

Receipt
lo scontrino
Receipt
Size (clothes)
la taglia
Size (clothes)
Can I try it on?
Posso provarlo?
Can I try it on?
Do you have a bigger size?
Ce l'ha in una taglia più grande?
Do you have a bigger size?

Make the conversation more specific

Useful Italian expressions for shopping and returns
What you want to say	Italian
Receipt	lo scontrino Receipt
Size (clothes)	la taglia Size (clothes)
Can I try it on?	Posso provarlo? Can I try it on?
Do you have a bigger size?	Ce l'ha in una taglia più grande? Do you have a bigger size?
I'd like to return this.	Vorrei restituire questo. Show English translation I'd like to return this.
Do you have the receipt?	Ha lo scontrino? Show English translation Do you have the receipt?
Can I exchange it for ...?	Posso cambiarlo con …? Show English translation Can I exchange it for …?
It doesn't fit.	Non mi sta bene. Show English translation It doesn't fit.
How long do I have to return it?	Quanto tempo ho per restituirlo? Show English translation How long do I have to return it?

Read the other side of the exchange

Partner
Buongiorno. Come posso aiutarla?
Hello. How can I help you?
You
Vorrei restituire questo.
I'd like to return this.
Partner
Ha lo scontrino?
Do you have the receipt?
You
Sì, eccola.
Yes, here it is.

Shopping and returns in other languages

A note on speaking Italian

Use tu with friends and Lei with someone you address formally. A request with vorrei or potrebbe can soften the tone; it still helps to say what you need clearly. The examples label the situation so you can choose the appropriate relationship.

Read doubled consonants distinctly and keep the written accents. The English translation explains the intended message; Italian often chooses a different construction rather than matching each English word.