Italian · Real conversations
Shopping and returns: Italian conversation practice
Explain a return and check the available options. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer taking clothing back to a shop.
Goal: Explain a return and check the available options.
Read the conversation
Partner
Buongiorno. Come posso aiutarla?
Show English translation
Hello. How can I help you?
You
Vorrei restituire questo.
Show English translation
I'd like to return this.
Partner
Ha lo scontrino?
Show English translation
Do you have the receipt?
You
Sì, eccola.
Show English translation
Yes, here it is.
Partner
Grazie. Preferisce un cambio o un rimborso?
Show English translation
Thanks. Would you prefer an exchange or a refund?
You
Posso cambiarlo con una taglia più grande?
Show English translation
Can I exchange it for a larger size?
Partner
Certo. Che problema c'è con questa taglia?
Show English translation
Of course. What's wrong with this size?
You
Non mi sta bene.
Show English translation
It doesn't fit.
Partner
Cerchiamo una taglia migliore. Può anche provarlo a casa.
Show English translation
Let's find a better size. You can also take it home to try.
You
Quanto tempo ho per restituirlo?
Show English translation
How long do I have to return it?
Try your part first
Partner says: Hello. How can I help you? Your goal: I'd like to return this.
Reveal a sample reply
Vorrei restituire questo.
I'd like to return this.
Partner says: Do you have the receipt? Your goal: Yes, here it is.
Reveal a sample reply
Sì, eccola.
Yes, here it is.
Partner says: Thanks. Would you prefer an exchange or a refund? Your goal: Can I exchange it for a larger size?
Reveal a sample reply
Posso cambiarlo con una taglia più grande?
Can I exchange it for a larger size?
Partner says: Of course. What's wrong with this size? Your goal: It doesn't fit.
Reveal a sample reply
Non mi sta bene.
It doesn't fit.
Partner says: Let's find a better size. You can also take it home to try. Your goal: How long do I have to return it?
Reveal a sample reply
Quanto tempo ho per restituirlo?
How long do I have to return it?
Make it your own
- Exchange for a different size.
- Ask for a refund.
- Explain that the receipt is digital.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Italian
Use tu with friends and Lei with someone you address formally. A request with vorrei or potrebbe can soften the tone; it still helps to say what you need clearly. The examples label the situation so you can choose the appropriate relationship.
Read doubled consonants distinctly and keep the written accents. The English translation explains the intended message; Italian often chooses a different construction rather than matching each English word.
