Korean · Real conversations
Shopping and returns: Korean conversation practice
Explain a return and check the available options. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer taking clothing back to a shop.
Goal: Explain a return and check the available options.
Read the conversation
Partner
안녕하세요. 무엇을 도와드릴까요?annyeonghaseyo. mueoseul dowadeurilkkayo?
Show English translation
Hello. How can I help you?
You
이거 반품하고 싶어요.igeo banpumhago sipeoyo.
Show English translation
I'd like to return this.
Partner
영수증 있으세요?yeongsujeung isseuseyo?
Show English translation
Do you have the receipt?
You
네, 여기 있어요.ne, yeogi isseoyo.
Show English translation
Yes, here it is.
Partner
감사해요. 교환과 환불 중 무엇을 원하세요?gamsahaeyo. gyohwangwa hwanbul jung mueoseul wonhaseyo?
Show English translation
Thanks. Would you prefer an exchange or a refund?
You
더 큰 사이즈로 교환할 수 있어요?deo keun saijeuro gyohwanhal su isseoyo?
Show English translation
Can I exchange it for a larger size?
Partner
네. 이 사이즈는 어떤 문제가 있나요?ne. i saijeuneun eotteon munjega innayo?
Show English translation
Of course. What's wrong with this size?
You
사이즈가 안 맞아요.saijeuga an majayo.
Show English translation
It doesn't fit.
Partner
맞는 사이즈를 찾아볼게요. 집에서 입어 보셔도 돼요.manneun saijeureul chajabolgeyo. jibeseo ibeo bosyeodo dwaeyo.
Show English translation
Let's find a better size. You can also take it home to try.
You
반품은 언제까지 할 수 있어요?banpumeun eonjekkaji hal su isseoyo?
Show English translation
How long do I have to return it?
Try your part first
Partner says: Hello. How can I help you? Your goal: I'd like to return this.
Reveal a sample reply
이거 반품하고 싶어요.igeo banpumhago sipeoyo.
I'd like to return this.
Partner says: Do you have the receipt? Your goal: Yes, here it is.
Reveal a sample reply
네, 여기 있어요.ne, yeogi isseoyo.
Yes, here it is.
Partner says: Thanks. Would you prefer an exchange or a refund? Your goal: Can I exchange it for a larger size?
Reveal a sample reply
더 큰 사이즈로 교환할 수 있어요?deo keun saijeuro gyohwanhal su isseoyo?
Can I exchange it for a larger size?
Partner says: Of course. What's wrong with this size? Your goal: It doesn't fit.
Reveal a sample reply
사이즈가 안 맞아요.saijeuga an majayo.
It doesn't fit.
Partner says: Let's find a better size. You can also take it home to try. Your goal: How long do I have to return it?
Reveal a sample reply
반품은 언제까지 할 수 있어요?banpumeun eonjekkaji hal su isseoyo?
How long do I have to return it?
Make it your own
- Exchange for a different size.
- Ask for a refund.
- Explain that the receipt is digital.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Korean
Most examples use polite 해요-style endings. A more formal ending may appear when addressing staff or making a careful request. Do not switch to casual speech with a stranger simply because the English translation sounds friendly.
Hangul is the main text; romanization helps you read along. Korean often leaves a clear subject unstated. Particles and endings carry information that English may express with separate words.
