Spanish · Real conversations
Shopping and returns: Spanish conversation practice
Explain a return and check the available options. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer taking clothing back to a shop.
Goal: Explain a return and check the available options.
Read the conversation
Partner
Hola. ¿En qué puedo ayudarle?
Show English translation
Hello. How can I help you?
You
Quisiera devolver esto.
Show English translation
I'd like to return this.
Partner
¿Tiene el recibo?
Show English translation
Do you have the receipt?
You
Sí, aquí está.
Show English translation
Yes, here it is.
Partner
Gracias. ¿Prefiere un cambio o un reembolso?
Show English translation
Thanks. Would you prefer an exchange or a refund?
You
¿Puedo cambiarlo por una talla más grande?
Show English translation
Can I exchange it for a larger size?
Partner
Claro. ¿Qué problema tiene esta talla?
Show English translation
Of course. What's wrong with this size?
You
No me queda bien.
Show English translation
It doesn't fit.
Partner
Busquemos una talla mejor. También puede probárselo en casa.
Show English translation
Let's find a better size. You can also take it home to try.
You
¿Cuánto tiempo tengo para devolverlo?
Show English translation
How long do I have to return it?
Try your part first
Partner says: Hello. How can I help you? Your goal: I'd like to return this.
Reveal a sample reply
Quisiera devolver esto.
I'd like to return this.
Partner says: Do you have the receipt? Your goal: Yes, here it is.
Reveal a sample reply
Sí, aquí está.
Yes, here it is.
Partner says: Thanks. Would you prefer an exchange or a refund? Your goal: Can I exchange it for a larger size?
Reveal a sample reply
¿Puedo cambiarlo por una talla más grande?
Can I exchange it for a larger size?
Partner says: Of course. What's wrong with this size? Your goal: It doesn't fit.
Reveal a sample reply
No me queda bien.
It doesn't fit.
Partner says: Let's find a better size. You can also take it home to try. Your goal: How long do I have to return it?
Reveal a sample reply
¿Cuánto tiempo tengo para devolverlo?
How long do I have to return it?
Make it your own
- Exchange for a different size.
- Ask for a refund.
- Explain that the receipt is digital.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Spanish
These guides use broadly understandable Latin American Spanish. Tú is familiar and usted is respectful or formal, with important regional variation. Me gustaría and ¿podría …? are useful for considerate requests.
Keep accent marks and opening question marks. Some regions choose different everyday words. Follow the complete example rather than substituting English words one by one, especially with pronouns and expressions of preference.
