Polish · Real conversations
Shopping and returns: Polish conversation practice
Explain a return and check the available options. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer taking clothing back to a shop.
Goal: Explain a return and check the available options.
Read the conversation
Partner
Dzień dobry. W czym mogę pomóc?
Show English translation
Hello. How can I help you?
You
Chciałbym / chciałabym to zwrócić.
Show English translation
I'd like to return this.
Partner
Czy ma pan/pani paragon?
Show English translation
Do you have the receipt?
You
Tak, oto on.
Show English translation
Yes, here it is.
Partner
Dziękuję. Woli pan / pani wymianę czy zwrot pieniędzy?
Show English translation
Thanks. Would you prefer an exchange or a refund?
You
Czy mogę to wymienić na większy rozmiar?
Show English translation
Can I exchange it for a larger size?
Partner
Oczywiście. Co jest nie tak z tym rozmiarem?
Show English translation
Of course. What's wrong with this size?
You
To na mnie nie pasuje.
Show English translation
It doesn't fit.
Partner
Znajdźmy lepszy rozmiar. Można też przymierzyć go w domu.
Show English translation
Let's find a better size. You can also take it home to try.
You
Ile mam czasu na zwrot?
Show English translation
How long do I have to return it?
Try your part first
Partner says: Hello. How can I help you? Your goal: I'd like to return this.
Reveal a sample reply
Chciałbym / chciałabym to zwrócić.
I'd like to return this.
Partner says: Do you have the receipt? Your goal: Yes, here it is.
Reveal a sample reply
Tak, oto on.
Yes, here it is.
Partner says: Thanks. Would you prefer an exchange or a refund? Your goal: Can I exchange it for a larger size?
Reveal a sample reply
Czy mogę to wymienić na większy rozmiar?
Can I exchange it for a larger size?
Partner says: Of course. What's wrong with this size? Your goal: It doesn't fit.
Reveal a sample reply
To na mnie nie pasuje.
It doesn't fit.
Partner says: Let's find a better size. You can also take it home to try. Your goal: How long do I have to return it?
Reveal a sample reply
Ile mam czasu na zwrot?
How long do I have to return it?
Make it your own
- Exchange for a different size.
- Ask for a refund.
- Explain that the receipt is digital.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Polish
Polish distinguishes familiar ty from polite pan and pani. Choose pan when addressing a man and pani when addressing a woman formally; the paired forms shown in examples are alternatives, so say one. A formal question usually uses a third-person verb, such as Czy może pan …? First-person past and conditional forms can change with the speaker’s gender.
Keep letters such as ą, ę, ł, ń, ó, ś, ź, and ż. Noun and adjective endings can change with their role in the sentence. Learn the complete expression before replacing a name, object, or time.
