Portuguese · Real conversations
Shopping and returns: Portuguese conversation practice
Explain a return and check the available options. Read the exchange, reveal the translations when you need them, then try your part before looking at the sample answers.
A2 · Read and rehearse
Your role: A customer taking clothing back to a shop.
Goal: Explain a return and check the available options.
Read the conversation
Partner
Olá. Como posso ajudar?
Show English translation
Hello. How can I help you?
You
Gostaria de devolver isso.
Show English translation
I'd like to return this.
Partner
Você tem a nota fiscal?
Show English translation
Do you have the receipt?
You
Sim, aqui está.
Show English translation
Yes, here it is.
Partner
Obrigado / obrigada. Você prefere trocar ou receber o dinheiro de volta?
Show English translation
Thanks. Would you prefer an exchange or a refund?
You
Posso trocar por um tamanho maior?
Show English translation
Can I exchange it for a larger size?
Partner
Claro. Qual é o problema com este tamanho?
Show English translation
Of course. What's wrong with this size?
You
Não serve em mim.
Show English translation
It doesn't fit.
Partner
Vamos encontrar um tamanho melhor. Você também pode experimentar em casa.
Show English translation
Let's find a better size. You can also take it home to try.
You
Até quando posso devolver?
Show English translation
How long do I have to return it?
Try your part first
Partner says: Hello. How can I help you? Your goal: I'd like to return this.
Reveal a sample reply
Gostaria de devolver isso.
I'd like to return this.
Partner says: Do you have the receipt? Your goal: Yes, here it is.
Reveal a sample reply
Sim, aqui está.
Yes, here it is.
Partner says: Thanks. Would you prefer an exchange or a refund? Your goal: Can I exchange it for a larger size?
Reveal a sample reply
Posso trocar por um tamanho maior?
Can I exchange it for a larger size?
Partner says: Of course. What's wrong with this size? Your goal: It doesn't fit.
Reveal a sample reply
Não serve em mim.
It doesn't fit.
Partner says: Let's find a better size. You can also take it home to try. Your goal: How long do I have to return it?
Reveal a sample reply
Até quando posso devolver?
How long do I have to return it?
Make it your own
- Exchange for a different size.
- Ask for a refund.
- Explain that the receipt is digital.
Keep the useful expression and change the detail. There can be several appropriate answers; the revealed replies are examples to learn from.
This rehearsal in other languages
A note on speaking Portuguese
These guides use Brazilian Portuguese. Você is a common everyday address; senhor or senhora may fit a more formal interaction. Eu gostaria and poderia can soften requests without making them complicated.
Keep the accents and nasal spellings, such as não and conexão. Portuguese in Portugal may use different everyday vocabulary or pronouns. The examples aim for broadly understandable Brazilian wording.
